Duffel Black Quilted Luxe
Shipping & Delivery
Shipping & Delivery
We start processing your orders as soon as possible. We do our best to accommodate urgent orders so if you need it to arrive faster, please leave us a note in the comments section.
Your item should arrive within the shipping time indicated in the chart. It will be around 3-5 weeks if we are shipping internationally. At times, your package may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility as we have no control over the duties being charged.
| PRODUCT | PROCESSING TIME | SHIPPING TIME |
| Keychains | 2 - 3 Business Days | 7 - 12 Business Days |
| T-Shirts & Sweatshirts | 3 - 5 Business Days | 3 - 5 Business Days |
| 12oz Tumbler | 2 - 5 Business Days | 7 - 12 Business Days |
| 40oz Tumber | 2 - 3 Business Days | 7 - 12 Business Days |
| Tote Bags | 2 - 4 Business Days |
2 - 8 Business Days |
| Trucker Hat | 2 - 3 Business Days | 7 - 12 Business Days |
| Shoes | 3 - 4 Business Days | 10 - 12 Business Days |
| Stickers | 2 - 4 Business Days | 2 - 8 Business Days |
| Notebook | 2 - 4 Business Days | 2 - 8 Business Days |
| Koozies | 3 - 4 Business Days | 10 - 12 Business Days |
| Dog Toys | 1 - 3 Business Days | 7 - 12 Business Days |
| Dog Beds | 1 - 3 Business Days | 7 - 12 Business Days |
| Collars/Harness | 1 - 3 Business Days | 7 - 12 Business Days |
| Carriers/Handbags | 1 - 3 Business Days | 7 - 12 Business Days |
| Dog Clothes | 1 - 3 Business Days | 8 - 14 Business Days |
Note: In peak season, your parcel may arrive later than expected delivery. We're so sorry for this inconvenience and hope that you will understand this and know we work hard to make sure they get to you as quick as possible.
ORDER TRACKING:
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means there is a delay in updating the information on the system, please do not worry.
If it is over your estimated arrival date, please don't hesitate to contact us for handling this for you.
INCORRECT ADDRESS:
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
PLEASE NOTE:
- The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders (heavy shipping product) may require a longer ship-out and/or delivery time frame.
- Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may have some unexpected delays. We apologize for any inconvenience.
- Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
If you have any questions please contact us:
Email: woof@mollypistachio.com Or Live Chat With Us During Normal Business Hours
Description
JL Duffel Black Quilted Luxe from Petote
All Petote bags are made-to-order. As a small business themselves, Petote does not stock inventory and has been providing a lead time of 7-10 business days. We will place your order directly with Petote the same day that you order, however we are not able to ship out immediately.
** Please see below for Petote's Return/Exchange policy **
Petote's best selling JL Duffel in a luxurious black quilted fabric.
Made from stylish black quilted faux leather and trimmed with shiny black trim.
The JL Duffel bag is lightweight, roomy, and super stylish! JL Duffel Bag is available in 2 sizes and will fit dogs up to 15 lbs.
JL duffel features:
- Easy top load zipper
- Improved side zip entry
- Top handle and adjustable detachable shoulder strap
- Roomy inside pocket
- Removable faux fur bedding
- Signature silver hardware
- Nylon lining
- Footed bottom
- Vented on both ends
- Airline approved
- Made in the USA
Overall dimensions are approximate:
- Mini: 16'L x 10'H x 9'W (for dogs up to 8 lbs)
- Regular: 18'L x 12'H x 9'W (for dogs up to 15 lbs)
Made in USA
PETOTE RETURN/EXCHANGE POLICY - SUPERCEDES OUR POLICY
Return & Exchange Policy:
We want you to be 100% satisfied with your Petote pet carrier. If for any reason you are dissatisfied with your purchase, please contact our authorized Retailer (3 Red Rovers: returns@3RedRovers.com). You must obtain a return authorization number before sending any merchandise back to us. Your refund will be processed in the same manner of your original payment within 5 - 7 business days once your package has been received.
After your refund has been processed, you will be notified via the email address associated with your account. Please note your banking institution may require additional days to process and post the transaction to your account.
***Returns are at the discretion of Petote Group, LLC and will only be accepted if the merchandise has not been used or if the merchandise has a manufacturer's defect.
Exchanges are accepted within 14 days of purchase.
A 20% restocking fee will be applied for merchandise that is returned or exchanged without a manufacturing defect.
Returns will not be accepted after 30 days from date of purchase. Before returning any merchandise, you must contact customer service and request a return authorization number (RA number). Please note returns will not be processed without an RA number.
Petote Group, LLC does not refund any shipping or handling charges.
Photos and content provided by Petote